Why assess your company’s current situation?
The following extract from Lewis Carrol’s Alice in Wonderland delivers a simple yet strong message why.
“Would you tell me, please, which way I ought to go from here?’
‘That depends on where you want to get to’ said the Cat.
‘I don’t much care where’ said Alice.
‘Then it doesn’t matter which way you go,’ said the Cat.
‘So long as I get SOMEWHERE,’ Alice added as an explanation.
‘Oh, you’re sure to do that,’ said the Cat, ‘if you only walk long enough.”
Alice was young. She had time to wander with little or no direction. Organisations may be young, but they need to know where they are going, and why. And how long it will take to get there. The consequences of a lack of clarity can have real impact on many aspects of operations, finances and indeed the stress levels of the entire employee population.
All of our clients want to get ‘somewhere’. In fact, they want to do more than that. In almost every case, clients have clear views on where their strategy needs to take them. However, to arrive at a particular destination (and even before setting off on the journey for that matter), we always advise that they assess their starting point. It helps to build a picture of the work that needs to take place and what support, training and development are required.
Our approach is to first meet with senior executives and HR professionals to decide on the best way to evaluate the current situation. There are many methods, and we can help you to select the most appropriate.
If you believe that a customer centric-culture is important to achieve your goals and that there are new skills, mindsets and behaviours needed to align with such a culture, then please contact us to discuss further.
Your specific goals will decide which type of assessment will benefit you the most.
If 90% of companies say they are customer centric… Why do only 10% of customers agree?
What would 90% reduction in absenteeism do to your bottom line?
How does understanding the client’s and my own habitual behaviour help?