Building Corporate Resilience

Organisational Resilience

There’s hardly a day that goes by where reports of overworked employees aren’t published: healthcare, education, the private sector… and the cost to organisations is well-documented:

Over 11 million days are lost at work a year because of stress at work. Source: HSE

Anxiety and stress are the most common reasons to be off work because of illness, accounting for more than a third of national absences. Source: Official Government Survey

Employee absence costs the UK over £14 billion each year. That’s £554 per employee! Source: CIPD 2015 Absence Management survey.

The average cost to any business of just one employee taking time off is £1035 per year. Source: AXA ppp healthcare

Private-sector services organisations lost a median of 2.2% of working time, translating as 5.1 days per employee. Source: XpertHR survey of over two million employees in 2015.

The picture looks bleak, but it doesn’t have to. There is a simple solution: resilience. 
The good news is that most absences can be effectively managed and minimised by improving working conditions, showing appreciation, treating employees fairly and promoting a culture of wellbeing.

Our resilience training is the perfect compliment to other services offered by ELP & the Relience Wellbeing Partnership 
Why? Because it drives change at a deep level by challenging everyone – at all levels of the organisation – to embrace a new approach to relationships and communication.This is achieved by providing a resilience offering to organisations that takes a holistic approach, bringing everyone into alignment, from the ‘top-down’ as they say, to ensure that the language of resilience is embedded into the culture and rings out across departments.

What we offer

Our workshop and one-to-one coaching combination provide the opportunity for each participant to learn the tools and techniques to become more resilient, including:

  • Stress Awareness – an introduction to stress
  • The Biology of Stress
  • The Six Human Psychological Needs
  • The Parent-Adult-Child Model (Transactional Analysis)
  • Resilient Communications
  • The Drama Triangle
  • How to Quickly Change Your Mind State

Workshops provide the opportunity to understand these elements in relation to others, whereas the coaching can enable change at a personal level. 

When you partner with us, we’ll take a deep look at your current challenges and build a programme that targets these specific areas. The elements described above can be added to or removed according to your specific organisational needs. 

The business case
Resilience isn’t about doing more or working harder; it’s about being able to spot the signs of overwhelm in ourselves and others early and then respond appropriately.

Facts about work related stress, anxiety and depression (UK, 2016)

The latest estimates from the UK Labour Force Survey (LFS) show:

  • The total number of cases of work related stress, depression or anxiety in 2015/16 was 488,000 cases, a prevalence rate of 1510 per 100,000 workers.
  • The number of new cases was 224,000, an incidence rate of 690 per 100,000 workers. The estimated number and rate have remained broadly flat for more than a decade.
  • The total number of working days lost due to this condition in 2015/16 was 11.7 million days. This equated to an average of 23.9 days lost per case. Working days lost per worker showed a generally downward trend up to around 2009/10; since then the rate has been broadly flat.
  • In 2015/16 stress accounted for 37% of all work related ill health cases and 45% of all working days lost due to ill health.
  • Stress is more prevalent in public service industries, such as education; health and social care; and public administration and defence.
  • The main work factors cited by respondents as causing work related stress, depression or anxiety (LFS) were workload pressures, including tight deadlines and too much responsibility and a lack of managerial support
     Source: UK Health and Safety Executive
reduction in absenteeism due to stress and anxiety at a leading pharmaceutical company (maintained over five years)

(Source: )

"Resilience" is the ability to bounce back from adversity....

…. It is what allows each of us to recover from change or hardship, whether in the workplace or life in general.

Our simple yet highly effective tools – taught via a full day workshop and a series of one-to-one coaching sessions – have been known to bring about:

  • A reduction in rates of stress-related absence, employee turnover or attrition. Rates of employee absence or staff  absenteeism, turnover and retention are significant indications of the workplace environment and satisfaction levels of staff and employees;
  • A rise in visits to Occupational Health. Visits to Occupational Health increase as employees are alert to the early signs of stress and so seek support earlier;
  • An improvement in interpersonal relationships and communication. As the language of resilience becomes embedded into the organisations’ culture, employees report feeling able to use the tools of resilience to support one another better;
  • A rise in Employee Engagement Survey scores. Feedback from employees who complete an annual employee engagement survey may reveal significant improvements in the areas of stress, wellbeing, resilience, and motivation.

why invest in resilience?

According to various reports into sickness absence within the workplace

   > stress has forced one in five workers (19%) to call in sick, yet the vast majority of these (93%) say they have lied to their boss about the real reason for not turning up

   > the total number of cases of stress in 2010/11 was 400,000 out of a total of 1,152,000 for all work-related illnesses (HSE 2012)

   > ‘presenteeism’ costs businesses 105 times more than sickness absence (AXA PPP)

   > British businesses lose an estimated £26 billion each year in sickness absence and lost productivity. With greater awareness and mental health support, the organisation, ‘Mind’ believes that businesses could reduce these losses by £8 billion a year’

You are in safe hands

The antidote to Stress – Tianne Croshaw

Tianne Croshaw is a highly experienced coach and business consultant, working across many business sectors and an expert in delivering corporate programmes.

 She is the co-founder of the highly successful Resilience Programme that achieved a reduction in stress and anxiety related absenteeism from 8% to 0.2% for a pharmaceutical business for the first five consecutive years. More recently, Tianne has launched Resilience Wellbeing Partnership, through which she has continued to serve large organisations across the UK who draw on her expertise when looking to solve challenges.

Tianne is a contributing author to a groundbreaking book on change management titled Organisational Change Explained.

She works with major brands including Virgin Trains, Sanofi Pharmaceuticals, Ted Baker, Superdry, HMS Prison service, Cheshire East Council, Freudenberg and the Railway Children.

“We took one organisation’s high rate of stress and anxiety-related absenteeism from 8% to 0.2% for five consecutive years.”

find out more

We look forward to speaking to you about your specific needs and wishes. Please give us a call or click on the envelope to E mail.