“Simply put, Andy is one of the very best trainers and facilitators I have had the pleasure of working with. I hire him regularly for IBM and the internal clients are always satisfied with his work. He is very creative, always keen to try out new things, and as an expert in the area of experiential learning brings a whole new dimension to our learning programs. Every time I work with him, I go away having increased my own personal toolkit of skills.”
From Isabelle Libotte: IBM Learning, EMEA.
Overall satisfaction reached 100 % – Thank you Andy for these outstanding results. As you will read from the participants’ comments, your contribution has been – the least to say –
much appreciated !
“Resultants” they most certainly are – Our experience at Malta International Airport has been a very positive one.
ELP’s professional approach and relentless determination to produce results has been of immense value to both the improvement of customer satisfaction and staff development.
We invited Andy Ryder and his team to help us move our culture from mere customer satisfaction to Customer Enthusiasm.
Thanks to ELP Ltd., hard work, respect from the employees and dedication. Malta International Airport is now a learning organisation, which has moved from AETRA service level monitor #39 worldwide to #5 in the world and #1 in Europe for Customer Service.”
“In the first two years of working with Andy Ryder and his team we have conducted a total of 15 sales training courses. This has become the foundation of our Alshaya Sales Academy, which is compulsory for all new sales employees to attend.
ELP Ltd have helped us to focus on Coaching Skills, the Art of Selling and the introduction of customer relationship management (CRM).
In 2012 the total sales in Alshaya Trading increased by 19 % and in 2013 a growth of 26 % is expected.
Andy Ryder and his team have created a change of mood within the organisation and the Alshaya Trading sales staff are today more confident and focused on achieving results.”
“Andy Ryder is an excellent trainer who is very quick to adapt his programmes to the clients he encounters, with humour and clarity.
Working with Andy was great pleasure. His dependable and professional manner helped to deliver a high quality training to therapists which is still remembered today.
His deep understanding and practical use of human communication skills is an asset not only to the world of therapy. I am sure he is an asset to any business needing to improve communication between employees and clients alike. “
“Mr Ryder is a communication trainer and coach who is able to improve self-confidence, self-knowledge and communication within and between individuals and companies.
These qualities are the core of every modern business to create, communicate and sell market leading ideas, smooth communication flow and to build a company that employees want to belong to and work with.
It was my great pleasure to firstly be taught by Andy and then to form a highly successful business with him. His friendship and trust is something the Merten family will always remember”
“I completed training led by Andy Ryder when I worked at IBM. I found the training very valuable and to this day I am sure it has significantly impacted my results.
The biggest unexpected skills I learned from Andy were about the original value statement, how he involves the team for the result, 100% focus on team (not to show how great teacher he is).
This makes him very unique. I recommend him to any executive who is looking to build a successful sales team! He is one of the best talents I ever met!”